Case Study: Macon-Bibb County, GA achieves faster zoning permit processing and 4-hour savings per application with GovPilot

Macon-Bibb County, GA - Customer Case Study

Macon-Bibb County, GA, a consolidated city-county of about 153,159 residents, was receiving hundreds of zoning permit requests per week but was hampered by a cumbersome solution from a prominent national software provider. Short staffing and poor interdepartmental sharing, reporting, and applicant notification made the old system inefficient, so the county moved to GovPilot’s zoning permitting software to streamline the process.

Since implementing GovPilot’s Zoning Permit (and Report-a-Concern) modules in June 2019, Macon-Bibb has adopted an end-to-end digital workflow that’s easier to learn, lets staff run reports, send notices, and produce time-stamped audit trails. GovPilot now handles roughly 75% of permits, cuts an average of four hours of staff time per application versus emailed or mailed forms, and supported record activity—2,393 applications submitted in April 2021 and the county’s highest zoning revenue month in February 2021—while enabling instant status updates for applicants.

Macon-Bibb County, GA

Randi Doveton

Zoning Director