Case Study: Lodi, NJ achieves paperless CCO processing and 60 hours/month in staff time savings with GovPilot

Lodi, NJ - Customer Case Study

Lodi, NJ struggled with a paper-based Certificate of Continued Occupancy (CCO) process that relied on mailed/faxed/drop‑off forms and Excel spreadsheets, leading to misplaced paperwork, service delays, and time‑consuming manual entry. To modernize operations and maintain services during COVID, Lodi adopted GovPilot’s cloud‑based digital platform, including its CCO solution.

GovPilot digitized Lodi’s end‑to‑end CCO workflow—online application forms, real‑time tablet inspections, automated status emails, and digital approvals—eliminating paper and physical archives and enabling staff to work remotely without service interruption. The implementation saved about three hours per day (roughly 60 hours per month), reduced record searches from hours to seconds, increased productivity, and ensured business continuity during the pandemic.

Lodi, NJ

Rebecca Paladino

Deputy Municipal Registrar