Case Study: Jackson Township, NJ achieves rapid digital transformation and business continuity with GovPilot

Jackson Township, NJ - Customer Case Study

Jackson Township, NJ faced a sudden need to move away from paper and a single-use server-based system when the COVID-19 pandemic threatened to keep employees out of the office. The township selected GovPilot’s Unlimited account to enable cloud-based government management and ensure continuity of services to residents.

GovPilot rapidly onboarded 17 critical cloud modules in about a month—including a public-facing GIS map with custom layers, a digital Report-a-Concern feature, Public Open Records Requests, No-knock Permitting, and Receipting and Expense Tracking to track COVID-19 expenditures for FEMA reimbursement. As a result, GovPilot enabled the Clerk’s department to operate remotely, reduced manual workload by about 40 hours per month for the five-person team, had clerks comfortable using the system in one day, and deployed key modules within two weeks.

Jackson Township, NJ

Janice Kristy

Township Clerk & Registrar