Case Study: Township of Eastampton, NJ achieves dramatic time savings and uninterrupted CCO services with GovPilot

Certificate of Continued Occupancy Inspection

The Township of Eastampton, NJ faced growing pains from a paper-based Certificate of Continued Occupancy (CCO) application, inspection, and record-keeping system that generated lost paperwork, redundant resident contacts, excessive phone traffic, and reduced employee productivity. To modernize the process the township engaged GovPilot and its cloud-based digital platform, including the CCO module and mobile inspection app, to replace manual paper workflows.

GovPilot delivered online CCO forms, automated status emails, searchable digital records, and a tablet-based inspection app so residents and agents can apply via the township website and staff can access records from any device. The result: clerk communication dropped from roughly half a day to a few minutes, record searches fell from about 30 minutes to 30 seconds, the inspector saves roughly 5 hours per week, and Eastampton maintained business continuity with zero disruptions during snowstorms and the pandemic.

Township of Eastampton, NJ

Christina Lucas

Secretary of the Township Manager