Case Study: Borough of Union Beach, NJ achieves 100% complete dog license applications and automated issuance with GovPilot

Borough of Union Beach, NJ - Customer Case Study

The Borough of Union Beach, NJ struggled with a manual dog licensing process that required residents to come to city hall or mail incomplete applications, rabies proof, and payment. Paper forms were often illegible or lost, fees were calculated by hand and payable only by cash or check, and staff spent significant time clarifying submissions and handwriting responses. To solve this, the Borough turned to GovPilot and its Dog License module.

GovPilot implemented a digital application on the Borough’s homepage that requires all fields be completed before submission, sends automated status alerts, stores records in the cloud, generates and issues licenses automatically, and integrates fee calculation with a third‑party payment processor for immediate online payment. As a result, GovPilot eliminated improperly completed applications, prevented lost or misplaced records, ensured required information is captured, automated license issuance, and saved staff and residents considerable time.

Borough of Union Beach, NJ

Anne Marie Friscia

Municipal Clerk