Case Study: Borough of Sea Girt, NJ achieves 80% faster, paperless zoning permits with GovPilot

Borough of Sea Girt, NJ - Customer Case Study

The Borough of Sea Girt, NJ, a Jersey Shore community, struggled with a manual zoning permit process that relied on paper applications, Excel data entry and transposed field inspection notes, leaving staff to spend up to 10 minutes per caller and frequently contend with illegible or incomplete forms. To modernize permitting, the borough deployed GovPilot’s Zoning Permit module.

GovPilot replaced paper forms with a digital application on Sea Girt’s website and automated the workflow to push status updates to staff and applicants, improving tracking and communication. The results included an 80% faster data entry time (5 mins to 1 min), a 75% drop in phone time (7.5 mins to 2 mins), a 66% reduction in interdepartmental communication time (7.5 mins to 2 mins), and a 100% elimination of illegible/incomplete forms.

Borough of Sea Girt, NJ

Chris Willms

Zoning and Code Official