Case Study: Newnan, GA achieves paperless services and faster payments with GovOS

Newnan, GA - Customer Case Study

The City of Newnan, GA Finance Department, led by Finance Director Katrina Cline, faced time-consuming manual and paper-based workflows that forced residents and businesses to visit City Hall for tasks like alcohol licensing, payments and permits. The department needed a more robust way to handle external forms, improve tracking and communication, and encourage timely payments.

By implementing SeamlessGov to automate forms and processes, Newnan moved licensing, monthly alcohol tax filing, payments and certificate management online, added status tracking and automated notifications, and enabled remote applications. The result was faster, more transparent service—more on-time payments, fewer in-person visits, improved communications, and significant time savings for staff and the public.

Newnan, GA

Katrina Cline

Finance Director