Case Study: City of Lee County achieves rapid paperless transformation and department-wide efficiency with GovOS

How the IT Director for Lee County, NC increased efficiencies across multiple departments using GovOS Studio

GovOS worked with Lee County, NC under IT Director Kyle Edwards to address a countywide overload of paper forms and slow, error-prone manual processes. Previous attempts with tools like Adobe proved cumbersome, and initial budget and buy-in were limited, leaving departments struggling with personnel packets, permits, and other multi-step workflows that wasted time and resources.

By deploying GovOS Studio, Kyle rapidly digitized forms—converting 20 in a single day and 158 across 17 departments in under four months—adding online submissions, payments, attachments, and automated routing with the Submission Rule Builder. The result: consolidated, searchable records, dramatic time savings (Environmental Health processes that took 3–5 days now complete in under an hour), reduced paper costs, improved transparency, and strong positive feedback from staff and residents.

City of Lee County

Kyle Edwards

IT Director