Case Study: Princeton achieves 1–2 day vital-record processing and 2,000+ hours saved with GovOS

How Princeton Struck Paper and Embraced Online Form Automation

Princeton, NJ (pop. 31,249; 225 employees) faced slow, paper-based workflows across more than 100 processes—many requiring 20+ steps and mail-in applications—so vital record requests routinely took seven or more days and tied up staff time and citizen effort.

By implementing SeamlessGov’s online form automation (SeamlessDocs, eSignatures, Web Form Builder) and the Government Relationship Manager (GRM®) for tagging and workflow, Princeton converted 400+ digital forms, eliminated duplicate work, and cut processing time for vital records to 1–3 business days (many within 24 hours). The city has processed 8,000+ electronic submissions and saved over 2,000 staff hours while improving accessibility and accuracy.

Princeton

Christina Rothman-Iliff

Digital Media Manager