GovOS
56 Case Studies
Case Study: Hoboken, NJ achieves online delivery of city services with GovOS Studio
A GovOS Case Study
How Hoboken, NJ Brought City Services Online with GovOS Studio
Hoboken, NJ faced a surge in demand for online municipal services during the COVID-19 pandemic but lacked the internal capacity to move analog processes online, monitor website performance, or enable remote transactions like digital signatures. Assistant Business Administrator Caleb Stratton led the push to modernize service delivery and maintain public access and safety amid resource and staffing constraints.
By implementing GovOS Studio, Hoboken digitized forms and workflows, improved records management, and embedded disaster and recovery resources on its website. The platform enabled remote work, saved staff hours, boosted online engagement, and helped the city distribute millions in relief funds, transforming the website into a 24/7 service and information portal.
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Hoboken, NJ
Caleb Stratton
Assistant Business Administrator and Chief Resiliency Officer