Case Study: Denton County achieves faster, scalable online records processing with GovOS Records

How Denton County, TX Implemented an Online Records System to Meet the Demands of a Rapidly Growing Population

Denton County, Texas — one of the fastest-growing counties in the U.S. with a population near 973,000 — faced rapidly rising demand on its Clerk’s office as record volumes surged (land recordings climbed from about 166,700 in 2019 to 236,400 in 2021). County Clerk Juli Luke found the county’s legacy system unable to scale, prompting a move to a modern, cloud-based records platform to handle the spike in transactions and better serve residents.

Denton County implemented GovOS Records in 2016, helping shape the solution as an early adopter and shifting many services online. The change increased electronic recordings (from about 78% pre-pandemic to 88% during the pandemic), sped processing via auto-indexing (98.5% of birth records recorded within one day, death records averaging eight days), and produced measurable time and cost savings—freeing staff to improve customer service and giving residents easier, searchable online access to records.

Denton County

Juli Luke

County Clerk