Case Study: Dauphin County achieves virtual, streamlined probate filings and safer remote services with GovOS eProbate

Dauphin County, PA Launches Virtual Probate System using GovOS

Dauphin County, PA partnered with GovOS to take its probate hearing system online after COVID-19 closed the courthouse to in-person filings. The county’s initial email-and-phone workaround generated lots of incomplete submissions, time-consuming back-and-forth, and difficult manual scheduling for a small staff.

GovOS deployed its eProbate platform and calendar‑synced scheduler to replace email with a single portal that enforces required fields and lets applicants book available video-hearing slots. In two months the county logged 92 virtual probate submissions (58 completed) and, across related programs, processed 475 marriage license applications in four months (347 issued); the system—paid for with CARES Act funds—improved safety, saved staff time, and is expected to handle about 2,000 cases this year.

Dauphin County

Sara Shaffer

First Deputy