Case Study: City of Moulton Niguel Water District achieves paperless operations and faster bill adjustments & rebate processing with GovOS

City of Moulton Niguel Water District - Customer Case Study

Moulton Niguel Water District, a California municipal utility focused on water conservation, was hampered by paper‑heavy, manual processes that undermined customer service — teams were printing emails, routing forms by hand, and handling lengthy phone calls and month‑long approvals for bill adjustments and rebate programs. The district needed e‑signature capability, a modern form builder, and back‑end workflow management to align operations with its conservation mission and improve efficiency.

The district implemented SeamlessDocs/SeamlessGov to digitize and split complex forms into automated workflows, migrate payments, and enable online submissions and automated communications. Processing time for requests dropped from weeks to days, data export and back‑end management improved reporting, and programs like the Turf Replacement/Incentive Garden rebate scaled rapidly — all supported by strong leadership buy‑in and ongoing help from the vendor’s Success Team.

City of Moulton Niguel Water District

Elaina Hurst

Water Efficiency Representative