Case Study: City of Hoboken achieves a modern, citizen-focused website with GovOS

City of Hoboken - Customer Case Study

Hoboken, NJ faced an aging, cluttered municipal website that buried key information—thousands of news items, documents, and poorly organized pages made it hard for residents to find events, services, and project updates. The city needed a cleaner design, better navigation, and a way to surface the most relevant content for citizens and staff.

SeamlessDocs audited the site, rebuilt the CMS and sitemap, and implemented a dynamic tagging matrix plus a “How Might I” search to improve discoverability. New event, news, department, knowledge base, and project templates let staff quickly add content that automatically appears in the right places, giving residents faster access to information and Hoboken’s webmaster an easier, more efficient way to manage the site—resulting in a smoother user experience and a satisfied communications team.

City of Hoboken

Juan Melli

Communications Manager