Case Study: City of Ferndale achieves paperless permitting and streamlined services with GovOS

City of Ferndale - Customer Case Study

Ferndale, MI — under Assistant City Manager and Chief Innovation Officer Joe Gacioch — faced cumbersome, paper-based workflows and static PDF forms that made government services harder to access and created inefficiencies for staff. After a website redesign, the city still needed an intuitive online solution and a cultural shift to modernize service delivery.

Ferndale adopted SeamlessGov (formerly SeamlessDocs) to digitize forms and payments; implementation was straightforward, staff quickly embraced the system, and the city piloted online parking permits so residents can apply, upload documentation, and pay without visiting city hall. The platform’s reporting and digital submission features cut paper handling, increased online engagement, and provided data to iterate and improve services.

City of Ferndale

Joe Gacioch

Assistant City Manager & Chief Innovation Officer