Case Study: City of Elkhart achieves paperless services and faster code enforcement with GovOS

City of Elkhart - Customer Case Study

The City of Elkhart, IN, led by IT Specialist Joseph Feathers, faced widespread inefficiencies from paper-based workflows affecting services for 50,000+ residents. The city wanted to cut costs, reduce environmental impact, and speed up processes like code enforcement inspections, but departments were initially hesitant to abandon legacy paper systems.

Elkhart implemented SeamlessDocs (SeamlessGov), with Joseph building digital forms, completing training, and working closely with a Success Manager to onboard departments. In about six months they processed over 9,000 submissions (peaks of ~200/day), sped up code-inspection reporting—saving officers roughly an hour a day—and improved emergency response during a major flood, prompting plans to expand digitization across more services.

City of Elkhart

Joseph Feathers

IT Specialist