Case Study: City of Charlotte achieves paperless, automated permitting and improved resident experience with GovOS

City of Charlotte - Customer Case Study

Shaunne Thomas, Procurement Officer for the City of Charlotte and a Service is Beautiful award winner, led an effort to rethink how the city delivers services to more than 100,000 residents. The challenge was replacing fragmented, paper-based permits, licenses and contracting processes that required in-person visits and manual handling with customer-centered, low-friction digital services.

By implementing SeamlessGov, Charlotte digitized key permits and licensing processes with end-to-end automated workflows—routing, reviews, notifications, issuance—and integrations for payments and state documents. The result: faster processing, reduced staff effort, a much easier online experience for residents (who can complete tasks from home), and a repeatable model for moving additional services paperless.

City of Charlotte

Shaunne Thomas

Procurement Officer