Case Study: City of Charlotte achieves rapid paperless permitting and streamlined workflows with GovOS

City of Charlotte - Customer Case Study

The City of Charlotte, led by Corporate Web Manager Shawn Proffitt, needed to replace a limited, homegrown forms system that made permitting and internal processes slow, paper-dependent, and difficult to maintain. The challenge was to improve efficiency and resident service while enabling non‑technical staff to manage forms without a technical bottleneck.

Charlotte implemented SeamlessGov’s online permitting, payments and drag‑and‑drop form builder; the vendor migrated forms, configured workflows and trained users. Adoption was quick and organic, paper handoffs were consolidated into single online workflows, external permitting was streamlined, and staff can now build and update forms in minutes — producing fast wins and ongoing process improvements.

City of Charlotte

Shawn Proffitt

Corporate Web Manager