Case Study: City of Cedar Hills goes paperless and saves 550 staff hours with GovOS

City of Cedar Hills - Customer Case Study

Cedar Hills, UT turned to digital forms to simplify resident interactions, led by Front Desk Administrator Mike Carson — the city's first line of contact for phone calls, online requests and community services. Facing a paper-heavy workflow and manual steps in processes like park reservations, the city needed a faster, more user-friendly way to handle high volumes of seasonal submissions.

By adopting SeamlessGov, Cedar Hills converted 47 paper forms to online workflows with automated fee calculation and an integrated payments portal, allowing Mike to approve submissions in under a minute. The city processed 2,201 submissions (46.8 per form on average), saved about 15 minutes per form and reclaimed roughly 550 staff hours overall — a streamlined, award-winning improvement in citizen service.

City of Cedar Hills

Mike Carson

Front Desk Admin