Case Study: Asbury Automotive Group achieves 50% faster case resolution and $240,000 annual man‑hour savings with Goverlan

How Goverlan saved Asbury Automotive's IT Department approximately $240,000 per year

Asbury Automotive Group, the 5th largest U.S. franchised auto retailer, operates roughly 90 retail stores and 120 franchises across 100 sites in 10 states. Its 16-person IT team manages about 6,500 PCs and was struggling with VNC-based remote support that interrupted users, required on-site visits for many tasks, and took up to a week to roll out software updates.

By deploying Goverlan the team was fully operational the same day and onboarded 14 technicians in about an hour. Goverlan’s behind-the-scenes remote management, scheduled overnight deployments (Scope Actions), and domain/join tools cut average case close time in half, reduced routine tasks (e.g., adding a printer) from 20 to 5 minutes, eliminated many site visits and saved roughly $240,000 in man-hours annually.

Asbury Automotive Group

Carl Vannest

Senior Manager, IT Support Team