Case Study: South Dakota Bureau of Information & Telecommunications achieves travel, cost and support-efficiency savings with Goverlan Remote Administration Suite

How Goverlan helps support technology services across the South Dakota state government

South Dakota’s Bureau of Information and Telecommunications (BIT) supports roughly 9,800 computers across more than 240 cities spanning the entire state. Faced with a 15% staff reduction, long travel distances, highly varied software/configurations, and no efficient way to deploy critical non‑Microsoft updates at scale, BIT needed a cost‑effective way to improve remote support and maintain service levels.

BIT deployed the Goverlan Remote Administration Suite, valuing its price-to-feature ratio and features like Scope Actions for bulk tasks and mass software updates. The unified tool reduced on-site visits (431 trips, 60,800 miles) and saved about $46,500 in 18 months, allowed BIT to maintain support with fewer staff, improved first-call resolution and responsiveness, and enabled efficient, automated administration across the network.

South Dakota Bureau of Information & Telecommunications

South Dakota Bureau of Information & Telecommunications

South Dakota Bureau of Information & Telecommunications