Case Study: Pekin Hospital achieves instant support for mobile staff and faster first-call resolution with Goverlan

How Goverlan helped Pekin Hospital's IT team provide real-time support to critical endpoints hospital-wide

Pekin Hospital is a 125‑bed medical center whose 13‑person IT department supports 100 servers and about 700–750 endpoints across a fast‑moving clinical environment. The team struggled to provide instant help to highly mobile nurses and doctors who log into many different machines during a shift, and they needed faster, more reliable remote control and global software deployment without the overhead of complex tools or time‑consuming training.

The hospital adopted Goverlan for its small, reliable agents, real‑time username search to find all machines a user is logged into, and powerful remote control and deployment features. Using Goverlan’s Custom and Scope Actions the team now performs reliable ad‑hoc and scheduled software deployments, increases first‑call resolution, reduces on‑site visits, and reports significant time savings and faster incident resolution.

Pekin Hospital

Aaron Sherman

System Administrator