Case Study: Córas Iompair Éireann (CIE) achieves centralized, rapid IT support for 3,500 machines and significant cost savings with Goverlan

How Goverlan helped Ireland’s transportation systems with a cost savings of $10,500 to $13,000

Córas Iompair Éireann (CIE), Ireland’s national public transport provider, supports 3,500 machines nationwide (and at offshore locations) with a 13‑technician IT team. The team spent excessive time and travel fixing routine issues, struggled to track Windows OS rollouts reliably with SCCM, dealt with slow agent installs and time‑consuming user profile migrations, and needed a faster way to manage machines from afar.

Implementing Goverlan gave CIE centralized, remote systems management with automatic agent installation, one‑push OS updates, color‑coded real‑time status, USMT monitoring and quick access to machine history and software inventories. The IT team now manages ~300:1 computers per technician from one office, drastically reducing travel and troubleshooting time and delivering about $10,500–$13,000 in annual savings (≈$130,000 over 10 years).

Córas Iompair Éireann

Adrian Carroll

IT Service Engineer