Case Study: Minnesota Department of Revenue achieves better citizen engagement with GovDelivery

Minnesota Department of Revenue Rethinks Communications to Improve Customer Service

Minnesota Department of Revenue needed a way to improve digital communication and citizen engagement while managing government outreach more effectively. It used GovDelivery, part of the Granicus digital engagement platform, to help reach the public and boost use of digital services.

GovDelivery helped the Minnesota Department of Revenue strengthen communications and improve engagement through targeted digital messaging. The result was better outreach to residents and support for more efficient government communication, contributing to stronger digital service adoption and broader public-sector impact.

Minnesota Department of Revenue

Lisa Erickson

Media Coordinator