Case Study: a multinational discount retailer achieves 700% higher returns recovery with goTRG

Smart Algorithms Save Products from Being Sent to Landfill

A multinational discount retailer faced significant financial and environmental challenges due to its inability to process returned items intelligently. Lacking the data and infrastructure to make smart disposition decisions, the company was forced to dispose of unwanted products, resulting in millions in lost recovery value and a large carbon footprint. To work towards its zero-waste goal, the retailer partnered with vendor goTRG.

goTRG implemented its proprietary 9040™ disposition engine, a data-driven solution that analyzes unique product attributes to route each returned item to its most profitable resale channel. This solution enabled the retailer to sort items by value for restoration, liquidation, or specific pallet sales. By implementing goTRG's 9040™ system, the client increased its recovery rate from 3-4% to 20-45%, adding over $18 million annually to its bottom line while also supporting its sustainability objectives.