Case Study: Consumer Electronic Brand Achieves 400% Sales Growth with goTRG Omni-Channel and Pricing Solutions

How goTRG Improved Net Recovery by $3.2 million

The customer, a manufacturer of mid to high-end consumer electronics, was struggling with a mediocre recovery rate on product returns, which required a dedicated team for manual pricing and was damaging their brand. They partnered with goTRG to find a solution that would improve margins and protect their reputation.

goTRG implemented its R1 software and proprietary intelligent pricing engine (PIPE) to automate omnichannel sales with strict brand rules, including price floors and channel caps. This solution increased the customer's net recovery rate from 45% to over 63% and boosted sales by 400% while maintaining high margins. goTRG's intervention also led to a significant drop in inventory and allowed the customer to redeploy their pricing team to other tasks.