Case Study: a multinational consumer electronics brand boosts sales and sustainability with goTRG custom computer configuration and repair services

goTRG’s Custom Computer Configuration and Repair Services Boosts Sales and Sustainability

A multinational consumer electronics brand faced significant challenges in its Canadian market, including shipping delays, high costs, and excessive carbon emissions from managing custom computer configurations and returns from a US facility. This forced them to turn away business opportunities. To address these issues, they partnered with reverse logistics specialist goTRG for their custom configuration and repair services.

goTRG established a secure, dedicated processing center in Milton, Ontario to handle all custom orders and returns locally. This solution enabled same-day processing of orders, streamlined returns for refurbishment and resale, and dramatically reduced shipping distances. The results for the client were substantial, including a projected $5-10M annual sales increase, equivalent savings in transportation costs, a $1.2M reduction in overhead, a 52% cut in emissions, and a reliable 2.6-day average transit time.