Case Study: National Home Improvement Retailer reduces returns processing time by 70% and recovers $10M+ with goTRG

goTRG’s Connected Suite of Returns Management Solutions Delivers Broad Benefits for Major Home Improvement Retailer

a national home improvement retailer was struggling with a manual and decentralized returns management process, leading to significant delays, errors, and lost profits. They partnered with goTRG for a complete overhaul of their reverse logistics operations.

goTRG implemented its fully managed returns solutions, including the eReverse software suite, to take over the client's entire returns program. This data-driven approach optimized disposition strategies and streamlined processing from intake to resale. The results were substantial: processing time was reduced by 70%, over $645 million in returns credits were filed, and $10 million in vendor chargebacks were eliminated, recovering significant lost revenue for the retailer.