Case Study: a multinational omnichannel retailer achieves faster refunds and higher recoveries with goTRG's third-party seller returns management solution

Global Online Marketplace sees Faster Refunds and Higher Recoveries with goTRG’s ThirdParty Seller Returns Management Solution

A multinational omnichannel retailer was struggling to process returns for its third-party sellers from Canada. The company lacked Canadian returns centers, forcing it to operate out of its sales centers, which lacked space, integrated systems, and logistics expertise. This caused significant delays in shipping items back to US-based sellers, often exceeding 90-day limits and resulting in unnecessary reimbursement fees, which hurt both the retailer and its sellers and delayed customer refunds.

goTRG implemented its returns management solution, integrating the client's marketplace with its proprietary R1 reverse management system. This allowed for rapid receipt and processing of returns, intelligent decision-making for recovery, and the handling of all communications and logistics for items sent back to vendors. The solution delivered significant results for the retailer, including a 10% recovery of sales, the issuance of $300K in consumer refunds, and a two-day turnaround time from receipt to shipping.