Case Study: DBS modernizes mobile banking with gotomedia’s conversational UI design for Kasisto

DBS launches a paperless, signatureless banking experience with gotomedia

gotomedia partnered with DBS India to integrate Kasisto's conversational AI into the DBS mobile banking app. The challenge was to incorporate this new chatbot functionality into the existing app interface while accounting for local market nuances in India and working within the technical limitations of the Kasisto API.

gotomedia designed the conversational user experience and visual interface, ensuring the AI was seamlessly blended with the app's existing navigation. The solution delivered a dynamic, paperless banking experience that could always steer users toward a resolution. The vendor's work helped support DBS India's innovative, branchless digibank initiative, which offered greater customer value through its efficiencies and lower operational costs.

DBS