Case Study: ProMedica achieves stronger leadership development with gothamCulture

ProMedica strengthens leadership development with gothamCulture in a 5-month coaching program

ProMedica, a nonprofit healthcare system in Ohio and Michigan, faced challenges in unifying its culture and improving performance after a period of rapid growth through acquisitions. This resulted in varied procedures and lower satisfaction scores among physicians, employees, and patients. To achieve its "One ProMedica" vision, the organization partnered with vendor gothamCulture to implement a leadership development program aimed at equipping its leaders to model core values and drive change.

gothamCulture, in partnership with Denison Consulting, designed and delivered a multi-level leadership development process starting with the senior Executive Council. The solution involved intensive one-on-one coaching using 360-surveys and appreciative inquiry to help leaders create personal development plans and establish "personal boards of directors" for continuous feedback. The coaching was highly effective, with surveys indicating all participating leaders established a trusting relationship with their coach and created a tailored development plan. This intentional change approach was the critical first step in cascading the new culture and sustaining long-term change across the organization.

ProMedica