Case Study: a large hospital system’s IT department strengthens collaboration and culture with gothamCulture

IT Department of a Large Hospital System unites 180 staff with gothamCulture

The IT department of a large hospital system was conducting annual employee engagement surveys but found they provided no progress or actionable insights into their siloed culture. They needed to understand how to leverage culture as a strategic business driver and engaged the consulting firm gothamCulture, which deployed the Denison Organizational Culture Survey.

gothamCulture facilitated a series of sessions that identified key issues with mission alignment and consistency. Through activities like building models and storytelling, they broke down silos and formed a Culture Champions group. The intervention fostered new camaraderie and trust among leaders. gothamCulture's work directly enabled the department to collaborate effectively internally and with other departments to rapidly respond to the COVID-19 crisis, demonstrating a new secure bond and a shift towards working for the entire health system's mission.