Case Study: a federal government agency improves employee onboarding with gothamCulture

Federal Government Agency improves onboarding with gothamCulture, surveying 6,500 employees and hiring officials

A large United States federal government agency faced significant challenges with its employee onboarding process, which was causing delays that negatively impacted productivity, morale, and retention. To address this, the agency engaged their consulting partners, who brought in gothamCulture (gC) to help analyze and improve the experience.

gothamCulture conducted extensive research through surveys, focus groups, and interviews with thousands of employees to understand the pain points. Based on this data, they provided recommendations that led the agency to implement key changes, including simplifying the process, piloting a new communications platform, and allowing procedural steps to occur simultaneously. As a result, the agency improved communication, removed administrative barriers, and established accountability, which influenced leadership to resource a future-state onboarding tool and make the program permanent.