Case Study: Comair achieves a successful airline systems transformation with gothamCulture

Comair Limited smooths 1,172-staff Sabre cutover in 10 weeks with gothamCulture

Comair Limited, a leading South African airline, faced significant challenges during its transition to a new Sabre Airline Solutions platform. This large-scale technological transformation risked creating procedural and behavioral complexities among staff, potentially leading to decreased efficiency and customer service. To manage this organizational change, Comair retained the consulting firm gothamCulture to develop and facilitate a comprehensive change management strategy.

gothamCulture implemented a holistic change program for Comair, which included a clear communication plan branded as "Operation Crossover," leadership development, and the mobilization of a Change Agent network. The solution focused on engaging employees, mitigating risks, and building on Comair's existing culture. The result was an exceptionally smooth system cutover with minimal customer impact, which Sabre itself praised as its most successful implementation. gothamCulture's efforts fostered greater strategic understanding among employees, faster user adoption, and served as a unifying factor for the organization.

Comair Limited