Case Study: a division of a 25,000-employee federal agency removes cultural and operational barriers with gothamCulture

a division of a 25,000-employee Federal Agency improves operations in 120 days with gothamCulture

The customer was a business center within a division of a 25,000-employee federal agency. This center was created to be a one-stop shop for mission support services but was struggling to realize its original goals of cost savings, efficiency, and improved customer experience due to cultural and operational barriers. The vendor, gothamCulture, partnered with GovStrive to conduct a series of integrated operational and culture assessments to identify these impediments.

gothamCulture implemented a solution involving four distinct assessments: a performance review, an employee engagement deep dive, an organizational culture survey, and a customer experience survey. By analyzing this data, gothamCulture provided the business center with a comprehensive evaluation and detailed, implementation-ready improvement plans. The impact was a clear roadmap for the agency to remove barriers, align its culture with its objectives, and drive near-term improvements in customer experience and organizational performance.

Division of a 25,000-employee Federal Agency