Case Study: United States Fast-Casual Restaurant achieves faster, more consistent QA and execution with GoSpotCheck by FORM

Top 5 Fast-Casual Restaurant Performs Quality Assurance Audits to Maximize Consistency

This Top 5 fast-casual restaurant, generating billions in annual revenue across hundreds of franchised locations, needed a scalable way to measure execution and ensure new products launched consistently nationwide. Its legacy process—notes, emailed photos, and Excel spreadsheets—created disorganized, inconsistent, and non‑real‑time data that prevented timely action and made it hard to prioritize field initiatives.

The company implemented GoSpotCheck’s mobile app and web dashboard so field reps could perform real‑time audits (scoring new menu items on four key attributes) and managers could view actionable results instantly. The change cut data collection and processing time, freed reps to focus on coaching, reduced the range of cycle times from 30% to 16%, exposed top and bottom regions (bottom three averaged ~28.6% deviation) for targeted improvement, and increased transparency and consistent execution across the system.