Case Study: Meek’s Lumber & Hardware achieves faster customer communication with GoSite Messenger

Meek’s Lumber & Hardware Scales With GoSite Messenger: Here’s How

Meek’s Lumber & Hardware, a multi-location building material supply company founded in 1919, needed a faster and more reliable way to manage customer communication. Before using GoSite, the team struggled with delayed responses, especially after hours, and it was difficult to keep customer inquiries organized across multiple locations and time zones. They also lacked a centralized way to collect and showcase online reviews.

GoSite implemented its Messenger website integration, giving Meek’s Lumber & Hardware direct, immediate communication between customers and in-store employees, while also centralizing reviews and key location details like store hours, addresses, and product availability. With GoSite, Meek’s saw smoother operations and stronger customer satisfaction, as customers could get real-time answers to questions about quotes, hours, and inventory.

Meek’s Lumber & Hardware

Ashley Wagner

Marketing Manager