Case Study: Google simplifies Google Business Profile support with GoSite

Google tackles 90% video verification with GoSite

The customer, Google, faced a significant challenge with its video verification process for Google Business Profiles, which caused delays and left many business owners unable to get their listings live. The vendor, GoSite, provided advice and strategies to navigate this issue through its blog content and small business resources.

GoSite's solution was to guide customers on how to effectively use Google's online support ticket system to get help, recommending they submit a ticket immediately and follow up daily via email. This strategy helped business owners expedite the verification process, resulting in a more timely resolution and getting their profiles visible to the public without having to rely on Google's non-existent phone support.

Google