Case Study: Greif, Inc. achieves 2,000+ hours saved in manual email sorting with GoSecure’s Rapid Routing

Industrial Packaging Company Saves More Than 2,000 Hours in Manual Email Sorting With Gosecure’s Rapid Routing Solution

Greif, Inc., a global leader in industrial packaging, was burdened by an IT service desk that manually classified and routed hundreds of emails daily—a costly, time-consuming, and error-prone process. GoSecure addressed this challenge with its Rapid Routing solution, leveraging robotic process automation, machine learning, and natural language processing to automate email sorting and ticketing.

GoSecure’s Rapid Routing now automatically classifies incoming IT emails, routes them to the correct folders, and creates incident tickets as needed, saving Greif more than 2,000 hours per year. The automation handles roughly 48,000 email sorts annually and gives IT staff about three extra hours per day to focus on higher‑priority tasks, improving efficiency and customer service.

Greif, Inc.