Case Study: National Counseling Group eliminates no-shows and streamlines scheduling with GoReminders

National Counseling Group - Customer Case Study

National Counseling Group, an outpatient counseling organization, struggled with client no-shows and the time-consuming task of confirming and rescheduling appointments. These missed visits also created lost income, with each no-show estimated at about $70–$75 per session. To address these challenges, the team turned to GoReminders for appointment scheduling and reminder support.

With GoReminders, National Counseling Group was able to send automated appointment reminders, improve client communication through text messaging, and sync schedules with Google Calendar to avoid double bookings. As a result, no-shows dropped, clients became more proactive about cancellations and rescheduling, and scheduling became much more efficient. GoReminders helped the organization reduce lost revenue and streamline day-to-day appointment management.

National Counseling Group

Mia Easley

Therapist