Case Study: H2O To Go increases customer lifetime value with GoReminders

H2O To Go - Customer Case Study

H2O To Go, a home water treatment company serving southern Nevada, needed a better way to remind customers about annual filter replacements after installation. Email and postcard reminders were easy for customers to overlook, which led to missed maintenance appointments, lower water quality, and lost repeat business.

H2O To Go implemented GoReminders’ automated text reminder system to schedule recurring annual maintenance notifications in under a minute per customer. With GoReminders, the company saw a 50% increase in business in the first month and saved an estimated $400-$600 each month in postage and labor costs, while also improving customer response rates and retention.

H2O To Go