Case Study: Dr. George Hanna eliminates no-shows and grows his practice with GoReminders

Dr. George Hanna - Customer Case Study

Dr. George Hanna’s optometry practice in Oakville, Ontario struggled with a high no-show rate and the time burden of manually confirming appointments by phone. Patients often missed calls or said they never received reminders, which led to wasted appointment slots, lost revenue, and 20–30 minutes a day spent on manual follow-ups.

GoReminders solved this by providing automated SMS and email appointment reminders, plus two-way messaging and online booking. With GoReminders, Dr. Hanna reduced no-shows, saved significant time, improved patient communication, and made booking easier for new patients, helping the practice grow and recover revenue that would otherwise have been lost.