Case Study: Screwfix delivers tools to site in 60 minutes with Gophr

Screwfix launches 60-minute delivery from 500 stores with Gophr

Screwfix, one of the UK's fastest-growing retailers, needed a delivery partner to bring its innovative idea for hyper-convenience to life. The goal was to create a service that could deliver tools and materials to a job site faster than a tradesperson could collect them from a store. They partnered with Gophr to develop this rapid delivery solution.

Gophr implemented a ship-from-store model using its nationwide network of couriers, which was integrated with Screwfix's ecommerce app. This solution scaled from a pilot in Bristol to operating in nearly 500 stores, delivering over 9,500 products in 60 minutes or less. The award-winning Screwfix Sprint service became a lifeline for customers, helping the company win the Retail Week Customer Experience Award and the Retail Systems Award for Delivery Solution of the Year.

Screwfix