Case Study: iSmash launches nationwide same-day device repair service with Gophr

iSmash repairs 2,000+ devices with Gophr

iSmash, the UK's leading tech repair specialist, faced a challenge adapting its service during the 2020 lockdown, as customers could no longer visit its stores to drop off devices. The company turned to the delivery vendor Gophr to help create a new solution for retrieving and returning devices, needing to support customers from the comfort of their own homes.

Gophr implemented and scaled a same-day Collect & Deliver solution using a specific pool of trained couriers. This service, streamlined by Gophr's Teams feature for internal booking and administration, allowed iSmash to expand its reach. The solution achieved a measurable impact, having repaired over 2,000 devices and generating approximately £150,000 in revenue through this method since late 2020.

iSmash