Case Study: Co-op rolls out same-day delivery to 200 stores with Gophr

Co-op rolls out same-day delivery to 200 stores with Gophr

The Co-op, a major UK convenience store chain, sought to rapidly expand its same-day home delivery service beyond London to hard-to-reach locations across the nation. They faced a challenge finding a delivery partner with the necessary nationwide coverage to support their ambitious growth plans and compete with quick commerce rivals. To achieve this, they turned to the delivery service provider Gophr.

Gophr implemented a ship-from-store model, using a custom API integration and an effective workflow for store staff and couriers. This solution enabled Co-op to successfully roll out its sub one-hour delivery service from a pilot in Glasgow to 200 stores across the UK in just six months. The partnership with Gophr resulted in the delivery of over 800,000 orders, with the service now handling over 4,000 orders per week and over 80% of the Co-op's online customers choosing same-day delivery.

Co-op