Case Study: Nottingham City Council achieves seamless contactless travel payments with Gooii

Nottingham City Council launches cashless travel website with Gooii, showing the last 30 days of journey history

The customer, Nottingham City Council, partnered with transport operators to launch a cashless payment system for travel. Their challenge was to provide users with a fast and easy way to view their travel history and transactions, aiming to reduce customer service enquiries. They engaged the vendor, Gooii, to develop a website for this Nottingham Contactless scheme.

Gooii implemented a website that placed core functionality front-and-centre, allowing users to enter card details to retrieve journeys and view payment histories. The solution included a wallet feature to store card details, the ability to query transactions, and an admin system to aid customer service. The website successfully reduced customer service enquiries for Nottingham City Council by providing users with direct access to their travel information.

Nottingham City Council