Case Study: WATI.io achieves faster client deployment and scalable growth with Google Cloud Platform

WATI.io Helping small businesses innovate and reach customers on chat with Google Kubernetes Engine

WATI.io is a Hong Kong-based startup that provides a low-code customer-engagement SaaS platform built on the WhatsApp Business API. As the company rapidly grew, it needed a more scalable and cost-effective way to onboard clients, deploy updates, and respond faster than its previous cloud setup allowed.

Using Google Cloud Platform, including Google Kubernetes Engine, Compute Engine, Cloud Load Balancing, and Firestore, WATI.io automated client provisioning and modernized its infrastructure. Google Cloud Platform helped cut client deployment time from two to three days to just 10–15 minutes, and enabled monthly updates and hotfixes to be completed in minutes rather than days, improving speed, availability, and efficiency.

WATI.io

Ken Yeung

Co-Founder & CEO