Case Study: HomeServe achieves greater agility and faster deployments with Looker

Upgrading the home repair experience to create trust and empower customers

HomeServe France, a provider of home repairs, emergency assistance, and renovation services, needed to become more agile and improve customer responsiveness in a crowded, trust-driven market. Its legacy on-premises setup was slowing feature development, limiting availability, and making it harder to support a seamless experience for customers and technicians. Looker was part of the broader Google Cloud-powered data platform effort supporting HomeServe’s push toward better customer insight and more individualized service.

Looker helped HomeServe build a more unified, insight-driven approach alongside its new cloud foundation, enabling better use of data to understand customers and improve the journey end to end. The broader transformation delivered measurable gains: deployments increased from monthly to several per week, developer onboarding dropped from a week to half a day, and the company improved its ability to test, learn, and release features quickly.

HomeServe

Franck Bonnassieux

Chief Technology Officer