Case Study: Convirza achieves faster call tracking, higher customer satisfaction, and revenue growth with Looker

Transforming customer conversations into sales

Convirza, a U.S. technology company that combines call tracking with AI-powered conversation analytics, needed a way to scale beyond its legacy cloud environment of 450 virtual servers and improve real-time reporting, security, and advanced analytics. Convirza worked with Looker and managed services partner 66degrees on a cloud modernization effort, using Google Cloud technologies including Cloud SQL, GKE, Speech-to-Text, and Translation AI to support its growing customer base.

Looker was not named in the source text, but the solution delivered by the vendor ecosystem helped Convirza complete a fast migration, including a proof of concept that showed a 4X performance increase. The new platform sped up reports, improved application stability, reduced support tickets, increased customer satisfaction scores, and drove revenue growth, including one customer’s monthly recurring revenue rising from $7,000 to more than $30,000.

Convirza

James Walker

Chief Operating Officer