Case Study: Système U achieves improved in‑store customer experience and staff productivity with Google Cloud Platform (Chrome Browser and G Suite)

Système U uses Chrome Browser to enable employees to improve the shopping experience

Système U, a cooperative of 1,500 independent supermarkets across France, faced fragmented productivity tools and multiple web browsers that made it difficult for employees to stay aligned and focus on customer service. This inconsistency hindered in-store interactions and slowed internal communication.

By making Chrome the company-wide browser and rolling out G Suite (Drive, Slides, Google+), Système U unified its digital tools, connecting staff across all stores. The change saved time, increased face-to-face customer support in retail locations, and strengthened relationships between employees and shoppers.

Système U

Philippe Bonnet

G Suite Advisor and Senior Consultant